This policy applies to products, including CPAP equipment purchased through our website. We reserve the right to change our policy without notice, therefore we advise that you check our policy regularly.
Our goal is to help you find the right product, so if you are unable to locate what you need or are unsure, please email us at firstname.lastname@example.org
Due to COVID 19 We are unable to accept returns for any item(s) purchased from our store/website at this time.
Any shipping fees involved in the order are non-refundable.
Currently, we only accept equipment replacement for items that are still under warranty – see “Defective Items” below.
The customer is responsible for shipping fees associated with returned products.
Please contact us first before returning any items to us.
If you contact us within 30 days of the original ship date, Valley CPAP will assist in exchanging the merchandise that we sell to you that has a manufacturer’s defect. Please contact us (see below) if you think there is a defect in a product you purchased from us. We will assist in the process of obtaining an exchange for the defective product.
Manufacturers cover most CPAP/APAP/BiPAP equipment under warranty of up to 2 years, depending on the machine/manufacturer. We will need the serial number of the CPAP/APAP/BiPAP machine to verify the purchase and the warranty. Once this information is verified, we can contact the manufacturer on your behalf and obtain a “Return Merchandise Authorization” (RMA), which is necessary for the return. The decision to accept the warranty claim is entirely made by the manufacturer. The customer is responsible for shipping the machine to our office and any shipping fees regarding the return.
Please email us at email@example.com